Privacy Policy
Effective Date: July 25, 2026.
Last Updated: July 25, 2026.
At DOMATEN (“DOMATEN”, “we”, “our”, or “us”), a brand operated by Donwise Marketing King Ltd, we are committed to delivering high-quality digital marketing services and professional training. This Refund Policy explains when refunds may or may not be available for purchases made through https://domaten.com.
By purchasing our services or enrolling in our courses, you agree to this Refund Policy.
1. General Policy
We strive to provide every client and student with excellent service and learning experiences. Due to the nature of digital services, professional consulting, and live online training, not all payments are eligible for a refund.
Each refund request is reviewed based on the circumstances, the stage of service delivery, and the applicable terms outlined below.
2. Digital Marketing Services
Because every client project is planned and delivered based on individual business requirements, refunds are handled differently from standard retail purchases.
Before Work Begins
If payment has been made but work has not yet started, a refund request may be considered.
Any payment processing fees or administrative costs already incurred may be deducted where applicable.
After Work Has Started
Once work has commenced, refunds are generally not available for work already completed.
This includes, but is not limited to:
- Research and discovery
- Strategy development
- Website planning
- Design work
- SEO audits
- AI Search Optimization planning
- Campaign setup
- Content preparation
- Brand development
- Technical implementation
If only part of a project has been completed, DOMATEN may, at its sole discretion, determine whether a partial refund is appropriate based on the work performed.
Project Deposits
Where a deposit is required to secure a project, the deposit is generally non-refundable once project planning or work has commenced.
3. Client Delays
If a client fails to provide requested information, approvals, access credentials, or feedback within a reasonable period, project timelines may be extended.
Such delays do not entitle the client to a refund.
4. Project Cancellation
Clients may request to cancel a project at any time.
If work has already begun, the client remains responsible for payment for all completed work, expenses incurred, and any outstanding amounts due under the agreed payment arrangement.
5. Live Online Courses
Enrollment reserves a place in our live training sessions and requires preparation, scheduling, and resource allocation.
For this reason, refunds are subject to the following conditions.
Before the Course Starts
A refund request can be submitted at least 3 Days before the course begins.
Approved refunds are subject to a 5% administrative and payment processing charges, which are incurred by third-party payment systems.
After the Course Begins
A refund requests for eligible post-course cancellations is to be submitted at most 5 days after the scheduled start date, unless DOMATEN agrees otherwise.
After a student has attended or accessed the training/program, beyond the 5 days window; refunds are generally not available.
Missed Classes
Students who miss live sessions due to personal reasons, scheduling conflicts, internet connectivity issues, or technical problems on their end are not automatically entitled to a refund.
Where possible, DOMATEN may provide alternative learning arrangements at its discretion, but this is not guaranteed.
6. Certificates and Internship Programs
Refunds are not available because a participant:
- Does not complete the course;
- Chooses not to participate in internship activities; or
- Is unable to complete internship requirements.
Certificates are issued after participants satisfy the applicable course requirements.
7. Digital Products
Where downloadable templates, documents, guides, or other digital products are offered, all sales are generally final unless otherwise stated.
Refunds are typically unavailable once digital products have been delivered or accessed, except an issue arises; which will be reviewed by the DOMATEN Team.
8. Payment Errors
If you believe you have been charged incorrectly, charged multiple times, or experienced a payment error, please contact us promptly.
Verified billing errors will be investigated, and where appropriate, refunds or corrections will be processed.
9. Promotional Offers
Products or services purchased under promotional offers, discounts, scholarships, or special pricing may be subject to additional refund restrictions communicated at the time of purchase.
10. How to Request a Refund
To request a refund, please contact us at:
Email: info@domaten.com
Please include:
- Your full name
- Email address
- Service or course purchased
- Payment reference (where available)
- Date of payment
- Reason for the refund request
Providing complete information helps us review your request more efficiently.
11. Refund Review
Each request is reviewed individually and fairly.
Where additional information is required, we may contact you before making a decision.
DOMATEN reserves the right to approve or decline refund requests where permitted by applicable law and this Refund Policy.
12. Processing Approved Refunds
If a refund is approved, it will generally be processed using the original payment method where possible.
Processing times may vary depending on your payment provider or financial institution.
13. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services, business practices, or legal requirements.
The latest version will always be available on our website with an
updated Last Updated date.
14. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
DOMATEN
Donwise Marketing King Ltd
Website: https://domaten.com
Email: info@domaten.com
